Refund policy

Exchanges Only — No Refunds

Please note that we do not offer refunds once an order has been placed.

We only offer exchanges under the following conditions:

• The item is defective or damaged upon arrival

• You received the wrong item, size, or variant

To be eligible for an exchange:

• You must contact us within 3 days of receiving your order

• The item must be unused, in its original packaging, and in resaleable condition

Once your exchange request is approved, we’ll provide return details and ship the replacement once the returned item is received.

To start a return, you can contact us at vauraessentials@gmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vauraessentials@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.